This website, mycraftsource.com, (collectively referred to as the "Site" in these Terms of Service) is owned and operated by My Craft Source Partners, LLC ("we", "us" or "My Craft Source"). By using and accessing our Site, you ("you", "user" or, "end user") agree to these Terms of Service (collectively, the "Terms of Service" or "Agreement").
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE.
Cancellation Policy
If you need to cancel an order, please send an email to [email protected] or call us at 1-501-232-2288. If your order has already shipped, cancellation is not an option. Orders that have already shipped are subject to our Return Policy.
Return Policy
Highlights
- To be eligible for return, items must be in new, unused, and unaltered condition.
- Please Note: **All sales are final on Closeout items**
- Returns must be received within 30 days of the date we shipped the item to you.
- Shipping fees are not refundable.
- You are responsible for return shipping. However, we can email a prepaid return label for your convenience.
- Outbound and return shipping fees will be deducted from your refund. The outbound shipping fee will be on your order receipt. If you received "Free Shipping" the actual outbound shipping charges as calculated by our website will be deducted from your refund. To calculate the amount we will deduct for a return label, put the exact items in the shopping cart and use the shipping calculator to estimate shipping to your state and zip code.
- IF YOU ARE A LOCAL CUSTOMER, you must bring the product back to the store within 30 days of purchase for a return or exchange. We cannot accept returns or exchanges after 30 days.
DTF Sublimation and Custom Item Terms and Conditions
All DTF transfers, custom prints, and custom-made items are considered final sale due to the personalized nature of the products. Because these items are produced specifically for each order, we do not accept returns, refunds, or exchanges once the order has been processed.
Customers are responsible for ensuring that all artwork, sizing, colors, and order details are correct before submitting their order. We print exactly as the file is provided and are not responsible for issues related to artwork quality, resolution, color variations, or design errors submitted by the customer.
If an order arrives damaged or defective due to a production error, customers must notify us within 48 hours of delivery and provide clear photos of the issue to [email protected] so our team can review the claim. If the issue is confirmed to be a production defect, we will work with the customer to provide a replacement or appropriate resolution.
.Start the Process
- To initiate a return, send an email to [email protected] and reference your order number in the subject line and in the body of the email.
- Indicate what you are returning (the whole order or just certain items).
- Let us know if you would like a prepaid return label.
- If you have a reason for the return, please let us know.
- You should receive a response within 1 business day.
The Refund
- Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition.
- For all items that are in the proper condition, we will process a refund less all shipping charges, within one business day.
- Please remember, refunds to credit cards take 3-5 business days to show up on the customers account.
SMS Marketing
- Orders must be placed by 2:00 PM CST Monday–Friday to qualify for same-day Roadie delivery.
- Orders placed after 2:00 PM CST may be processed the following business day.
- Same-day delivery availability is dependent upon:
- Product availability
- Order volume
- Driver availability
- Weather and traffic conditions
- Operational capacity
- Artwork issues
- Incorrect file uploads
- Payment problems
- Inventory shortages
- Equipment downtime
- Providing a correct delivery address
- Providing accurate contact information
- Ensuring someone is available to receive the order if required
- Delivery timing is controlled by Roadie
- Route changes and delays are outside of MCS control
- MCS is not liable for delays caused by traffic, weather, accidents, driver availability, or other circumstances beyond our control
- Traffic delays
- Weather delays
- Driver delays
- Late deliveries caused by Roadie operations
- Incorrect address
- No safe delivery location
- Customer unavailable
- Refused delivery
- Order number
- Photos of packaging/product
- Description of the issue
- Orders cannot be canceled
- Delivery addresses cannot be changed
- Shipping fees are non-refundable
- Indirect or consequential damages
- Lost profits or business interruption
- Delayed deliveries
- Third-party delivery service failures
When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages from MCS. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with MCS. MCS reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. MCS also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent. Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from MCS again, just sign up as you did the first time and MCS will start sending messages to you again. If we include a link in messages we send you from MCS, you may also access instructions on how to unsubscribe and our company information by following that link. You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages. If you have any questions about your data or our privacy practices, please visit our https://mycraftsource.com/privacy-policy.html. We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
Shipping Policy
By using this site and subsequently placing an order, you explicitly agree to all of the terms and conditions found on our Shipping Policy page.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. My Craft Source reserves the right at any time after receipt of your order to accept or decline your order for any reason and refund the price paid to the customer.
Payments Accepted
Visa, MasterCard, Discover, American Express, PayPal
Intellectual Property
You acknowledge and agree that all content and information on the Site is protected by proprietary rights and laws. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, create derivative work from, sell or re-sell any content or information obtained from or through the Site.
Copyright
I understand and acknowledge that any artwork/files uploaded is owned by purchase, personal, or custom designed by myself and is not under perjury of laws. My Craft Source is absolved of all copyright infringements, licensing, liabilities, and trademarks of intellectual property rights. My Craft Source reserves the right to refuse any custom print order.
Third-party Sites
The Site may contain links to other websites maintained by third-parties. These links are provided solely as a convenience and does not imply endorsement of, or association with, the party by My Craft Source.
Modifications to this Agreement
We reserve the right to change or modify any of the terms and conditions contained in this Agreement at any time. You acknowledge and agree that it is your responsibility to review the Site and these Terms of Service from time to time. Your continued use of the Site after such modifications to this Agreement will constitute acknowledgment of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service.
Termination of Use
We shall have the right to immediately terminate or suspend, in its discretion, your access to all or part of the Site with or without notice for any reason.
Disclaimer of Warranty
You expressly agree that use of the Site is at your sole risk and discretion. The Site and all content and other information contained on the Site is provided on an "AS IS" and "AS AVAILABLE" basis without warranty of any kind, whether express or implied. My Craft Source makes no warranty that (I) the Site and content or information will be uninterrupted, timely, secure or error-free, (II) the results that may be obtained from use of this Site will be effective, accurate or reliable. The Site may include technical mistakes, inaccuracies or typographical errors. My Craft Source reserves the right to change the Site content and information at any time without notice.
Limitation of Liability
In no event shall My Craft Source or its affiliates be liable for any indirect, incidental, special, punitive damages or consequential damages of any kind, or any damages whatsoever arising out of or related to your use of the Site, the content and other information obtained therein.
Certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, thus the above limitations may not apply to you.
Governing Law
Any disputes arising out of or related to these Terms of Service and/or any use by you of the Site shall be governed by the laws of the US, without regard to the conflicts of laws provisions therein.
Roadie Same-Day Delivery Terms & Conditions
By selecting Roadie Same-Day Delivery at checkout through Roadie, you acknowledge and agree to the following terms and conditions from My Craft Source (“MCS”).
Same-Day Delivery Eligibility
MCS reserves the right to decline or reschedule same-day delivery services at any time.
Delivery Area
Roadie delivery is only available within eligible delivery zones determined by MCS and Roadie.
Customers outside eligible zones will not be able to select Roadie delivery at checkout.
Processing Times
Selecting Roadie delivery does not guarantee immediate dispatch. Orders must still be printed, packed, and prepared for pickup.
Production delays caused by:
may delay fulfillment.
Customer Responsibility
Customers are responsible for:
MCS is not responsible for delays or failed deliveries caused by incorrect customer information.
Driver & Delivery Liability
Roadie deliveries are fulfilled by independent third-party drivers through Roadie.
Once an order has been picked up by the Roadie driver:
Delivery Delays
Estimated delivery times provided by Roadie are estimates only and are not guaranteed.
Delivery times are estimated and are not guaranteed delivery commitments by My Craft Source.
MCS does not provide refunds for:
Undeliverable Orders
If a delivery cannot be completed due to:
the customer may be responsible for additional delivery fees or return fees.
Damaged or Missing Orders
Customers must report any damaged or missing items within 24 hours of delivery.
Please include:
Claims may be subject to investigation with Roadie.
Order Changes & Cancellations
Once a Roadie delivery request has been dispatched or assigned to a driver:
Limitation of Liability
To the fullest extent permitted by law, My Craft Source shall not be liable for:
Liability, if any, shall be limited to the amount paid for the applicable order.
Acceptance of Terms
By selecting Roadie Same-Day Delivery during checkout, you acknowledge that you have read, understood, and agreed to these terms and conditions, along with any applicable terms provided by Roadie.
Date of Last Update
This agreement was last updated on May 18th, 2026.
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