Shipping

Express Mail Options

How To Review Shipping Costs Before Checkout

• Log into your account
• Check to make sure your shipping address is correct
• Add items to the cart
• Click on one of the Checkout buttons to view rates on the Checkout page. (You will have an opportunity to review rates without checking out.)

Basic Shipping Information

• When you place your order you should receive an email that says IN PROCESS which means our site has recorded your order and it is in queue to be filled. Once your order is filled you should receive an email with shipping information and another email labeled COMPLETED. If you do not receive any emails from us, please check your SPAM and Junk Email folders. You may also log into your account at any time and view your order status by going to your ORDER HISTORY and searching by date range. If you do not receive any emails and are unable to log into your account you will need to contact us. We ship via the USPS and UPS. Available shipping methods vary based on the destination. Please add your items to the cart and use the appropriate method above to check for shipping methods and rates.
• Currently we do not offer shipping outside of the United States.
• Tracking numbers will be provided via email and will be posted with the order information on our website.
• BUSINESS DAYS** Here at My Craft Source, business days are considered Monday-Friday, excluding federal holidays.

Lost Orders or Mis-routed Orders

• Our responsibility with shipping is to get your order to the courier. In some rare cases the US Postal Service and other couriers may lose your package or more likely, deliver it to the wrong address. We cannot be held responsible for a lost shipment once it reaches the courier and during holiday periods of heavy shipping, couriers often misplace or make mistakes delivering packages that take time to for them to correct. If your shipment tracking shows delivered and you did not receive it, you must check with your local post office branch as most cases we find they mistakenly deliver to the wrong address. When the packages are scanned as "Delivered" they record the GPS coordinates of the exact delivery location and can retrieve it for you if it was indeed delivered to the wrong address. The majority of our packages are delivered in a long narrow box that is about 3-4" square unless the order is very large. The Postal Service will sometimes sort packages incorrectly resulting it the package being sent to the wrong facility and it must be forwarded on to the correct destination. Unfortunately this may cause a delay in receiving your package that we cannot control. We are unsure why the Postal Service does this as it only adds confusion for the customer and we have complained to no avail. You may call your local Post Master to complain, if you wish. We are fully automated for shipping information from the time you enter your shipping address to the time we print the shipping label so we can assure you that your shipping information gets printed on the shipping label just as you entered it. For packages of this size the US Postal Service is usually the least expensive way to ship.

Out of Stock Items

• For any item we run out of stock, we may at our discretion order the same product for you and have it shipped directly to you at no additional cost from another vendor. It will arrive in a separate shipment. We do everything we can to not delay your order.

Order Errors

• If you receive your order and you believe there to be an error, any missing items, etc, please use the Contact Us form on our website and include the details of the issue along with your order number. We highly recommend using the CONTACT US form over sending an email because email may not reach its destination for various reasons such as SPAM filtering or Internet communication issues. If your items are damaged we may request a picture of the damage to review with our Customer Service Team, so please do not be offended as we are constantly making efforts to serve our customers better. After receipt of your order (based on carrier tracking information) you have five days to contact us to report any issues. After that time period has elapsed, your order is considered complete and correct.

Local Pick Up

• If you live in the Benton area or you are willing to make the drive from wherever you live, we would love to serve you in person. If you place your order from home, you should receive an email from us in about an hour that your order is ready to pick up. When you arrive at our facility, simply go to the counter labeled “Pick-up”, tell us your last name, sign for your order and you will be on your way. (This is the fastest method of Local Pick-up available.) If you want to come into the store and place an order, we have computers available for you to do so. Once you have finished placing your order, please log out of your account and go to the counter labeled “Local Pick-up”, tell us your last name and we will be happy to pick and pack your order for you. (Placing your order ahead of time, waiting for the “ready to pick-up email” and using the Express Pick-up line as described above is faster than this method, but placing your order in store shouldn’t mean more than a 20-30 minute wait, depending on how busy we are.) If you need help placing an order for Local Pick-up, want to pay with cash or you are a new customer, we can help with that too! Please come to the counter labeled “Customer Service” and our Customer Service Team will be happy to help you.

  A Special Note About Holiday Shipping

  Please keep in mind this holiday season that our friends at the USPS, FedEx and UPS have been overwhelmed with the volume of packages being shipped. All carriers have hired temporary help and have most of their regular employees working overtime to make sure you receive your order in a timely manner. None the less, time in transit can be increased beyond the initial estimate provided and sometimes packages can get lost. The USPS, FedEx and UPS are staffed by people doing their best to make the holidays enjoyable, just like you! The only thing we have control of is when your package leaves our facility and we always live up to our promise of shipping orders received on weekdays before 2:00pm EST the same day. In the rare circumstance we aren't able to do so, we will certainly work with you. Even though we shipped your order out the same day it was placed, once your package has been handed off to the carrier, we don't have any control over when you ultimately receive it. Sometimes we will ship an order and the carrier will fail to scan it right away, meaning, the tracking information makes it appear your package has not left here when in reality it has. As long as our shipping system shows your order left our facility, we don't have any control of when the carrier performs scans to update the tracking information or when you receive your order. If your order left our facility and is still in transit to you, we are unable to make the carrier deliver the package any faster and we can not reship your order. Further, standard shipping methods such as Flat Rate Shipping, Free Shipping are NOT guaranteed and therefore not refundable if the package arrives after the estimate. If time is of the essence for your order, we suggest using Express (UPS, USPS, FedEx).